1. Information we collect
We collect information to provide and improve our printing and delivery services. The types of information we collect include:
- Personal information: name, email address, phone number, billing and delivery addresses.
- Account information: user IDs, login and authentication data (when you register).
- Uploaded files: documents, images and any files you provide for printing (we store file metadata such as filename, size and upload timestamp).
- Payment details: transaction records. We do not store full card numbers — payments are processed via third-party payment providers.
- Technical & usage data: IP address, browser, device information, cookies and analytics data to help us improve and secure the service.
2. How we use your information
We use the information we collect for purposes including:
- Processing and fulfilling your print orders and deliveries.
- Communicating order confirmations, updates, and support.
- Providing, maintaining and improving our services.
- Preventing fraud and promoting platform safety.
- Complying with legal obligations.
3. File handling & retention
Files you upload for printing are used solely to complete your order. We will keep files for the minimum time necessary to fulfill your request and for operational or legal reasons unless you ask us to delete them sooner.
If you prefer we delete the uploaded files immediately after printing, contact us at contact@amena.ae.
4. Sharing & disclosure
We do not sell your personal data. We may share information with:
- Delivery partners: limited details (name, address, phone) required to complete delivery.
- Payment processors: to complete transactions.
- Service providers: cloud storage, analytics and infrastructure providers who assist us in operating the site.
- Legal authorities: if required by law or to protect our rights.
5. Cookies & tracking
We use cookies and similar technologies for authentication, performance analytics and personalization. You can manage cookie preferences in your browser, but disabling cookies may affect the functionality of some features.
6. Data security
We implement reasonable technical and organizational measures to protect your information including encryption in transit (HTTPS), access controls and regular security reviews. However, no internet-based system is completely secure — if you suspect a security issue, please contact us immediately.
7. Your rights
Depending on your jurisdiction and subject to legal limits, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (including uploaded files).
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at contact@amena.ae. We may request information to verify your identity before responding to requests.
8. Children
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us so we can take steps to remove it.
9. Third-party links
Our site may link to third-party websites. This Privacy Policy does not apply to those sites — please review their privacy policies before providing any personal information.
10. International transfers
Your data may be processed and stored in servers located outside your country (for example cloud providers). We take reasonable measures to ensure appropriate safeguards when transferring data internationally.
11. Changes to this policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the revised policy and update the Effective Date. Continued use of the service constitutes acceptance of the updated policy.
12. Contact us
If you have questions or would like to exercise your privacy rights, please contact:
contact@amena.ae
Amena.ae